Uploading artwork: how to send and check your print files
You can send artwork during checkout or after placing your order. This guide explains how to use the file upload panel, link artwork to the correct order and check it before approval.
1. Open the correct order
Sign in with the account used for your purchase and open Send files from the site menu. Select the order and check its number and products before uploading. You can also open file submission from your order history. If the order is missing, check that you are using the same account or ask for help.
2. Upload and check
Drag files into the panel or use Upload files. Prepare artwork according to the product instructions and follow the formats and limits shown by the uploader. Wait for transfer and processing to finish, then check the preview, orientation, print dimensions and product association. For multipage documents, check every required page.
3. Approve after checking
Follow the checks in the panel and approve the file only when the artwork is correct. Uploading alone does not constitute approval. If a correction is needed, use the available file actions before approving.
If processing fails
If manual review is requested, the uploaded original has been kept: there is no need to upload it again. You can retry processing or delete the file. Unsupported formats or invalid contents are rejected with a message instead. For repeated errors, contact support through chat or the site contact details and provide your order number. You can also send a WeTransfer link; agree the channel and file association with support.